This is the apology the BBC will give in the Russell Brand- Jonathan Ross affair:

On 18 October, the BBC broadcast an exchange between Russell Brand and Jonathan Ross on the Russell Brand show on Radio 2.
This concerned the actor Andrew Sachs and his granddaughter, Georgina Baillie.
Jonathan Ross and Russell Brand
Ross and Brand both apologised for their behaviour
Some of this exchange was left on the voicemail of Mr Sachs.
The conversation was grossly offensive and an unacceptable intrusion into the private lives of both Mr Sachs and Ms Baillie.
It was a serious breach of editorial standards, and should never have been recorded or broadcast.
The BBC would like to apologise unreservedly to Mr Sachs, Ms Baillie and to our audiences as licence fee payers.

Meanwhile, another BBC Radio 2 executive, David Barber, has quit over the affair.